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Additional Services and Information
Fraud Alert
Several area banks have reported that customers are receiving phone calls from "bank security".
The caller tells the customer that their account number has ended up on the Internet and "bank
security" can fix it if they will give them all the numbers on the bottom of their checks. The
caller's telephone number is blocked from caller ID.
This is a scam to obtain the customer's checking account and personal information.
If you have been contacted by "bank security", and did give out checking account information, please
take appropriate steps to close the account and reopen a new account. We are encouraging our customers
to contact the local police department.
Employees of HomeBankSB will never call bank customer to solicit information. If HomeBankSB is in
need of customer information the only request the bank will make is for the customer to call one of
our publicly published phone numbers. At this time a bank employee will verify that the caller is
a valid account holder with HomeBankSB.
Please be assured that HomeBankSB is doing everything possible to keep your personal account information
private and in safekeeping.
Sincerely, HomeBankSB [ Return ] FDIC Special Alert For Immediate Release From: Lisa Arnold, HomeBankSB Phone: 765-342-7070, Ext. 350 e-mail: larnold@homebanksb.com HomeBankSB (Martinsville and Mooresville) has been notified that consumers have received e-mails that appear to the reader to be related to banking activities. The fraudulent e-mails request that the recipients respond to a notice from Home Bank to reactivate their online banking and bill pay registrations. The link contained within the e-mail is designed to serve as a gateway to a fraudulent web site where the individual would be directed to provide sensitive financial and personal information. The use of this type of e-mail scam, seeking to obtain sensitive information from individuals, is referred to as "phishing." This alert is to notify individuals that the fraudulent e-mail was not sent by HomeBankSB, and they are warned NOT to access the link or submit personal information through this site. Additionally as a reminder, consumers should safeguard personal information and refrain from responding to any unsolicited request for personal information. Consumers who responded to any such message should contact HomeBankSB to change all bank related passwords. It is also recommended that they notify the major credit reporting bureaus that their personal information may have been compromised. Contact information for this purpose is as follows:
How We Protect You Keeping your online financial and personal information secure and confidential remains one of our top priorities. We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry. Encryption: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server. Password Complexity: It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:
Protect Yourself From Identity Theft: The stealing of an individual's personal information, such as credit cards, bank accounts and social security numbers, etc., with the intention of using that data to commit fraud At HomeBankSB, part of providing the best possible customer service is to work with you against identity theft. Our goal is to keep you informed and aware of circumstances that could create problems for your HomeBankSB accounts or accounts with other institutions. Ways your identity could be at risk: E-Mail (Phishing) Scams The sender refers to an institution and asks for you to confirm your account number and/or password or other personal information. HomeBankSB will not initiate an e-mail in regards to your account (unless you have contacted us.) Please contact us directly, either by telephone or through our website, if you have receive an unsolicited e-mail from us. Federal Government E-Mails People have received fictitious e-mails from individuals claiming to be the Financial Crimes Enforcement Network (FinCEN) or the FDIC. The federal government will not contact you by e-mail for information. Please contact the appropriate agency if you receive such e-mails. Telephone Scams Any time you receive a telephone call from HomeBankSB (or any other institution) and are concerned about the authenticity of the caller. Please ask for the name of the caller. Tell them you will return their call. Then dial a phone number you know to be legitimate. (e.g. from your statement, telephone book, or other known source) Do not call them back at a number provided to you by the caller. The HomeBankSB office may be reached at 765-342-6695. What should you do about Identity Theft? The Federal Trade Commission (FTC) is your national resource for identity theft. Check their website for in-depth information on identity theft. If you feel you have become a victim of identity theft in regards to your HomeBankSB accounts, please contact us immediately at 765-342-6695 or 317-834-4663 to make the appropriate changes to your accounts. [ Return ] Enhanced Security Online Security, Everyday, Everywhere Your online security has always been a top priority. That's why Enhanced Login Security is so important. The new security service is free, easy, and most importantly, gives you extra protection from fraud and identity theft. Enhanced Login Security identifies you as the true "owner" of your accounts. Now, not only will your password be recognized, your computer will be recognized as well. If we don't recognize your computer - you've logged in from a public computer or one you haven't used before you will be prompted to provide information that only you will know as an additional line of defense against unauthorized access to your accounts. Enhanced Login Security is just one more way to prevent fraud, protect against identity theft, and strengthen your online security as a whole. Sincerely, HomeBankSB [ Return ] I.T. Glossary The following is a list of frequently used online identity theft and online security terminology. AntiVirus Software A computer software program that detects and responds to viruses and worms, blocking access to infected files and performing frequent updates. Browser A computer software program that is used to view and interact with Internet material on the World Wide Web. Netscape Navigator and Microsoft Internet Explorer are two of the most popular browsers. Dumpster Diving Thieves rummage through trash looking for bills or other paper that includes your personal information. Encryption A process in which data is scrambled before it is transferred so that it cannot be read by unauthorized parties. Enhanced Security Login Provides security at login, no matter what computer you sign in from, using additional end user authentication that helps to protect against online fraud. Firewall A gateway supported by hardware or software that limits access between computer networks. Firewalls can protect your home computer from hackers and your family from web sites that may contain offensive material. Hacker A person who tries to gain unauthorized access to a computer system. Hackers are known to modify computer programs and security systems that protect home and office computers. Keystroke Capture A spyware program or device that records what users type on their computer. Also referred to as Keystroke Logger. Malware Also known as 'malicious software', malware is designed to harm, attack or take unauthorized control over a computer system. See Virus, Trojan and Worm. Opt-In Permission granted to a business or organization to use your email address for promotional or marketing purposes, or to rent your email address to another organization. Opt-Out The opposite of Opt-In- not granting permission for a business or organization to use your email address for promotional or marketing purposes, or to rent your email address to another organization. Patch A new software release created to update a computer software program. Updates may include security, performance, or usability enhancements. Pharming Pharming takes place when users type in a valid URL and you are illegally redirected to a web site that is not legitimate in order to capture personal information through the internet such as credit card numbers, bank account information, Social Security number and other sensitive information. Phishing The process of seeking to obtain personal information illegally through email or pop-up messages in order to deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information. Pop-Up Ads A form of web advertising that appears as a "pop-up" on a computer screen, they are intended to increase web traffic or capture email addresses. However, sometimes popup ads are designed with malicious intent like when they appear as a request for personal information from a financial institution. Privacy Policy A standard policy included on most corporate websites that explains how personal information collected about visitors to a company's site is handled. Service Pack A software program that updates, fixes and/or enhances a software program found on your computer, typically delivered in the form of a single, installable package. Skimming When an unauthorized second copy of a credit or debit card is taken by an employee at a store by using a storage device that copies the details held within the card's magnetic strip. Spam Unsolicited bulk electronic "junk" messages sent to huge numbers of people via email, instant messaging, Usenet newsgroups, and more. Spoofing A form of phishing, a way for cyber criminals to send emails that look legitimate, but are not, to falsely represent a legitimate company or organization. The false email from phishing will include a phony link to what closely resembles a legitimate website address. Once click upon, the victim is asked to provide personal information which is then forwarded to criminals. Spyware Loaded onto your computer unbeknownst to you, spyware is a type of program that watches what users do and forwards information to hackers over the Internet. Trojan Horse A malicious program that is disguised or embedded within legitimate software program that, when activated, unwittingly allows hackers to gain unauthorized access to the computer. Virus A self-replicating computer program, loaded on to your computer without your knowledge that spreads by making copies of itself and clogging up your computer's memory. Worm Similar to a computer virus, a worm attaches itself to, and becomes part of, another executable program. Able to self-propagate, worms generally harm the network and consume bandwidth. [ Return ] |
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